These Terms & Conditions govern participation in the LuxxeCoast Loyalty Programme (“the Programme”). By joining or participating in the Programme, members agree to be bound by these Terms & Conditions.

1. Programme Membership

1.1. The LuxxeCoast Loyalty Programme is available to all clients who register for the Programme through the LuxxeCoast website.

1.2. Membership is personal to the registered member and may not be transferred, sold, assigned or exchanged for cash.

1.3. LuxxeCoast reserves the right to approve, decline, suspend or terminate membership where there is reasonable cause to believe that the Programme is being misused, abused or accessed through fraudulent or unauthorised activity.

2. Earning Loyalty Points

2.1. Members earn loyalty points on qualifying purchases in accordance with the points-earning structure applicable to the Programme at the time of purchase.

2.2. Points are awarded only on qualifying purchases and may be subject to exclusions, minimum purchase requirements, product restrictions or other conditions communicated by LuxxeCoast.

2.3. Points are calculated on eligible purchase value and may exclude delivery charges, service fees, taxes, discounts, store credit, loyalty rewards, vouchers and other amounts as determined by LuxxeCoast.

2.4. Points are generally credited after a qualifying order has been successfully completed. Points associated with cancelled, refunded or returned orders may be removed or adjusted accordingly.

2.5. LuxxeCoast reserves the right to correct points balances where points have been awarded incorrectly due to technical, administrative or other errors.

3. Qualifying Purchases

3.1. Not every transaction or payment necessarily qualifies for loyalty points or other Programme benefits.

3.2. Qualifying purchases, eligible products, exclusions and applicable earning rates may vary and are determined by LuxxeCoast.

3.3 Custom orders may be eligible for loyalty points. However, points earned from custom orders may only be redeemed against purchases made through luxxecoast.com and may not be applied towards future custom orders, custom-order service fees or other custom-order charges. Service fees, delivery charges, personal shopping services, promotional purchases and other specialised transactions may be excluded from earning points unless expressly stated otherwise.

3.4. Where an order is subsequently cancelled, refunded, returned or otherwise reversed, any points or benefits earned from that order may be deducted from the member’s account.

4. Rewards and Redemption

4.1. Accumulated points may be redeemed for rewards made available through the Programme, subject to the applicable redemption requirements.

4.2. Rewards may include discounts, vouchers, complimentary services, shipping benefits, access privileges or other benefits determined by LuxxeCoast.

4.3. Points have no cash value and cannot be exchanged for cash, transferred to another member or redeemed outside the Programme.

4.4. Rewards may be subject to minimum spend requirements, expiry dates, redemption limits, product exclusions, usage restrictions or other conditions stated when the reward is issued.

4.5. Unless expressly stated otherwise, rewards cannot be combined with other promotional offers, discounts, vouchers or loyalty benefits.

4.6. Once a reward has been redeemed, the corresponding points or benefit cannot ordinarily be reinstated, except where required by LuxxeCoast due to an error or other exceptional circumstance.

5. Programme Tiers and Benefits

5.1. The Programme may include different membership tiers, each with its own qualifying requirements and benefits.

5.2. Tier qualification may be based on accumulated loyalty points, qualifying spend, purchase activity, invitation or other criteria determined by LuxxeCoast.

5.3. Tier benefits apply only while the member satisfies the relevant requirements for that tier and may be subject to additional conditions.

5.4. LuxxeCoast may introduce, modify, suspend or discontinue any tier, qualification requirement or tier benefit from time to time.

5.5. Tier status and associated benefits are personal to the member and cannot be transferred or exchanged for cash.

6. Points, Rewards and Tier Changes

6.1. Points, rewards, qualifying purchases, redemption eligibility, tier qualification and tier benefits are subject to these Terms & Conditions.

6.2. LuxxeCoast reserves the right to amend the Programme, including points-earning rates, qualifying purchases, redemption requirements, rewards, tier thresholds and benefits, at any time.

6.3. Changes may be made to reflect operational requirements, changes to the Programme, promotional activity, commercial considerations or other circumstances.

6.4. Where material changes are made, LuxxeCoast may communicate such changes through the website, email or other appropriate channels.

6.5. Continued participation in the Programme following the effective date of any changes constitutes acceptance of the revised Terms & Conditions.

7. Points and Account Accuracy

7.1. Members are responsible for ensuring that their account information is accurate and up to date.

7.2. Members should review their points balance, rewards and tier status through their LuxxeCoast account.

7.3. Where a member believes that points have not been correctly credited, the member should contact the LuxxeCoast Bond Team with the relevant order details.

7.4. LuxxeCoast may request reasonable evidence of a qualifying purchase before making any points adjustment.

8. Expiry and Account Activity

8.1. Points and rewards may be subject to expiry or other account activity requirements where expressly stated by LuxxeCoast.

8.2. Any applicable expiry period or account activity requirement will be communicated through the Programme or the relevant reward terms.

8.3. LuxxeCoast reserves the right to close or suspend inactive, fraudulent or improperly used Programme accounts in accordance with these Terms & Conditions.

9. Programme Misuse

9.1. Loyalty points and rewards must not be obtained through fraudulent activity, manipulation of transactions, creation of multiple accounts, exploitation of technical errors or any other activity intended to obtain an unfair Programme advantage.

9.2. Where misuse is suspected or identified, LuxxeCoast may, at its discretion, suspend an account, cancel points or rewards, reverse transactions associated with the misuse, or terminate Programme membership.

10. Programme Availability

10.1. LuxxeCoast does not guarantee uninterrupted availability of the Programme, points balance, rewards or account functionality.

10.2. Technical issues, system maintenance, payment processing issues or other circumstances may temporarily affect the availability or accuracy of Programme features.

10.3. LuxxeCoast will take reasonable steps to correct verified errors affecting points or rewards.

11. General

11.1. Participation in the Programme does not create any right to a particular reward, tier, points-earning rate or benefit beyond those expressly made available under the Programme.

11.2. Programme benefits are subject to availability and may be limited or withdrawn where reasonably necessary.

11.3. These Terms & Conditions should be read together with any additional terms displayed in connection with a particular reward, promotion, tier or Programme benefit.

11.4. LuxxeCoast reserves the right to modify, suspend or discontinue the Programme, in whole or in part, where reasonably necessary.

11.5. The current version of these Terms & Conditions will apply to participation in the Programme and may be updated from time to time.

Last updated: October 2026