Help Centre
Explore helpful guides and access everything you need to shop with confidence. If you require further assistance, our team is always happy to help.
Welcome to the LuxxeCoast Help Centre.
Whether you’re exploring our collections, placing an order, or awaiting delivery, we’re here to make every step of your experience as seamless as possible. Browse our support topics below or contact Client Services should you require further assistance.
Products
Questions about our curated collections?
Find information on:
- Product availability
- Sizing and fit
- Product care
- Authenticity
- Materials and craftsmanship
Product Availability
Our collections are curated in limited quantities to preserve exclusivity. Product availability is updated regularly; however, popular sizes and styles may sell out quickly. If an item is unavailable, you may contact our Concierge team to enquire about future availability or sourcing options.
Sizing and Fit
Each product page includes the size guide provided by the respective brand, along with fit information where available. We recommend reviewing these details carefully before placing your order. If you require personalised sizing advice, our Concierge team will be pleased to assist.
Product Care
To preserve the quality and longevity of your purchase, always follow the care instructions provided on the garment or product label. We recommend appropriate storage, careful handling, and professional cleaning where specified. Proper care helps maintain the appearance and performance of premium materials.
Authenticity
Every item offered by LuxxeCoast is 100% authentic and sourced directly from distinguished brands in the United Kingdom and the United States. We do not sell replicas, counterfeit products, or imitation goods.
Materials and Craftsmanship
We curate products from brands recognised for their exceptional materials, refined craftsmanship, and enduring quality. Material composition and manufacturing details, where provided by the brand, are listed on each product page to help you make an informed purchase.
Orders
Need help placing an order or have a question about an existing one?
Find information on:
- Placing an order
- Order confirmation
- Payment methods
- Order processing
- Order status
- Cancelling an order
Placing an Order
Browse our collections, select your preferred size and quantity, then proceed to checkout. Once your order has been placed successfully, you will receive an order confirmation by email.
Order Confirmation
After your order is placed, a confirmation email containing your order details will be sent to your registered email address. If you do not receive it within a few minutes, please check your spam or junk folder before contacting our Concierge team.
Payment Methods
We accept secure payments through Flutterwave and direct bank transfer. Available payment options are displayed during checkout.
Order Processing
Orders are processed after payment has been successfully verified. Processing times may vary depending on product availability, weekends, public holidays, or periods of exceptionally high demand.
Order Status
You can track the progress of your order from your LuxxeCoast account dashboard. Once your order has been dispatched, tracking information will also be provided via email where applicable.
Cancelling an Order
Orders may only be cancelled before processing or dispatch begins. Once an order has entered processing or has been shipped, it can no longer be cancelled. If you require assistance, please contact Client Services as soon as possible after placing your order.
Payments
Secure and convenient payment options.
Find information on:
- Accepted payment methods
- Payment security
- Bank transfer payments
- Payment confirmation
- Pricing
Accepted Payment Methods
We currently accept payments via secure payment gateways and direct bank transfer. Available payment options are displayed at checkout.
Payment Security
Your payment is processed through trusted, secure payment providers using industry-standard encryption to help protect your personal and payment information. LuxxeCoast does not store your payment card details.
Bank Transfer Payments
If you choose to pay by bank transfer, payment instructions will be provided during checkout. Your order will be processed once payment has been received and verified.
Payment Confirmation
After your payment has been successfully verified, you will receive an email confirming your order. If you do not receive a confirmation, please check your spam or junk folder before contacting our Client Services team.
All prices are displayed in Nigerian Naira (₦) and include applicable charges unless otherwise stated. While we make every effort to ensure pricing accuracy, LuxxeCoast reserves the right to correct pricing errors and cancel or amend orders affected by such errors in accordance with applicable law.
Shipping & Delivery
Everything you need to know about receiving your order.
Find information on:
- Delivery destinations
- Shipping timelines
- Shipping fees
- Order tracking
- Customs, duties and taxes
- Delivery delays
Delivery Destinations
LuxxeCoast delivers throughout Nigeria, to 18 African countries, and to the United States. Delivery availability is displayed at checkout based on your shipping address.
Shipping Timelines
Orders are processed before dispatch. Delivery within Lagos typically takes 7-9 business days, while deliveries to other Nigerian states generally require an additional 3 business days. International delivery times vary by destination.
Shipping Fees
Shipping fees are calculated based on your delivery destination and are displayed at checkout before payment is completed. Any complimentary shipping offers will be applied automatically where eligible.
Order Tracking
Once your order has been dispatched, you will receive tracking information by email. You can also monitor your order’s progress from your LuxxeCoast account dashboard.
Customs, Duties and Taxes
For international deliveries, customs duties, taxes, or other import charges may apply depending on the destination country’s regulations. These charges, where applicable, are the responsibility of the recipient unless otherwise stated.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to customs clearance, adverse weather, public holidays, carrier disruptions, or other circumstances beyond our control. Should a significant delay arise, our Bond Team will keep you informed of your order’s progress.
My Account
Manage your LuxxeCoast account with ease.
Find information on:
- Creating an account
- Signing in
- Resetting your password
- Updating your personal information
- Managing your addresses
Creating an Account
Creating a LuxxeCoast account is quick and complimentary. Simply select Create Account, enter your email address, and verify it using the one-time password (OTP) sent to your inbox. An account allows you to track orders, manage your details, and access exclusive member benefits.
Signing In
Sign in using your registered email address. A secure one-time password (OTP) will be sent to your email, allowing you to access your account without a password.
One-Time Password (OTP)
Each sign-in requires a unique one-time password (OTP), which is sent to your registered email address. If you do not receive the email within a few minutes, please check your spam or junk folder before contacting our Concierge team.
Updating Your Personal Information
You can update your name, email address, phone number, and other account details at any time from your account settings. Keeping your information up to date helps ensure a seamless shopping and delivery experience.
Managing Your Addresses
Add, edit, or remove your saved delivery addresses from your account dashboard. Saving multiple addresses makes checkout faster and more convenient for future orders.
Custom Orders
Enjoy a tailored shopping experience with our Personal Shopping service.
Find information on:
- How the service works
- Service fees
- Eligible retailers
- Order requirements
- Shipping timelines
How the Service Works
Browse your preferred eligible retailer’s website, add your desired items to your shopping bag, and share a screenshot of your cart with our Concierge team. We’ll verify your selection, issue an invoice, and purchase your items on your behalf once payment has been received.
Service Fees
For fashion and lifestyle purchases, our invoice includes a 30% Personal Shopping service fee and a ₦10,500 flat shipping fee for orders up to £1,200 / US$2,000. Orders above this value attract a 20% Personal Shopping service fee and a ₦25,500 flat shipping fee.
For home goods and non-perishable groceries, Personal Shopping and delivery are provided at no additional service cost, subject to our order requirements.
Eligible Retailers
Our Personal Shopping service is available for purchases from selected retailers in the United Kingdom and the United States. If you’re unsure whether a retailer is eligible, our Bond Team will be happy to assist.
Order Requirements
A minimum order value of £300 / US$500 applies to fashion and lifestyle purchases.
Shipping Timelines
Once your order has been purchased and dispatched by the retailer, delivery to Lagos typically takes 7-9 business days. Deliveries to other Nigerian states generally require an additional 3 business days.
The LuxxeCoast Bond Club
Discover the benefits of our loyalty programme.
Find information on:
- Membership
- Rewards
- Earning points
- Redeeming rewards
- Membership tiers
Membership
Joining the LuxxeCoast loyalty programme is complimentary. Simply create a LuxxeCoast account to begin earning points on eligible purchases and enjoy exclusive member benefits.
Rewards
Members enjoy access to exclusive rewards, including points that can be redeemed on future purchases, member-only offers, early access to selected collections, and other exclusive benefits as they become available.
Earning Points
Earn points on eligible purchases made through your LuxxeCoast account. Points are credited to your account after your order has been successfully fulfilled and can be viewed from your loyalty dashboard.
Redeeming Rewards
Available points can be redeemed during checkout on eligible orders. Your available balance and redemption options will be displayed automatically when you are signed in to your account.
Membership Tiers
The LuxxeCoast loyalty programme features multiple membership tiers, each offering enhanced benefits as your engagement grows. Your tier is determined by the programme criteria and unlocks increasingly exclusive rewards and privileges.
Contact Client Services
If you cannot find the answer you’re looking for, our Client Services team will be delighted to assist.
Opening Hours
Monday to Saturday
10:00 AM – 6:00 PM (WAT)
You can reach us by:
- Live Chat
- Email: bondteam@luxxecoast.com
We aim to respond to all enquiries as promptly as possible.