Question 1

What payment methods do you accept?

Accepted Answer

We accept direct bank payment, major credit cards (Visa, Mastercard, American Express) and other secure payment methods at checkout.

Question 2

Tell me about the Loyalty Programme

Accepted Answer

The LuxxeCoast Loyalty ProgrammeSpend elevated. Loyalty rewarded.Welcome to LuxxeCoast’s complimentary loyalty programme, designed to recognise and reward our clients. Earn points with every qualifying purchase and meaningful interaction, then redeem them for exclusive rewards while unlocking increasingly elevated privileges as you progress through our membership tiers. How You Earn PointsEarn Bond Points through qualifying activities, including:Welcome bonus upon creating your accountEvery eligible purchaseProduct reviewsBirthday rewardSuccessful client referralsRedeem Your PointsExchange your Bond Points for exclusive rewards, including:Complimentary shipping₦10,000 store credit5% discount vouchersRefer & Be RewardedInvite friends to experience LuxxeCoast. When they complete their first qualifying purchase, both you and your referred friend receive a 10% off voucher.Membership TiersBond Grey2,000 PointsYour introduction to elevated privileges.BenefitsComplimentary shipping on all qualifying orders200-point tier bonus upon qualificationBond Exceptional5,000 PointsFor clients whose loyalty deserves greater recognition.Benefits5% off every qualifying orderComplimentary shipping on all qualifying ordersPrivilegesExtended client support (6:00 PM to 10:00 PM WAT)Access to personal care essentials sourced from the UK with complimentary shipping and a reduced 10% personal shopping fee (up to £150 per month)Priority access to selected limited-time offersBond Reserve10,000 PointsOur private membership tier, reserved for our most loyal clientele.Benefits1,000-point tier bonus upon qualificationComplimentary shipping on all qualifying orders5% off every qualifying orderOne complimentary Charles Tyrwhitt shirt with the purchase of six Charles Tyrwhitt shirtsPrivilegesDedicated evening client support (6:00 PM to 11:00 PM WAT)Priority access to the Private Bond Team via a dedicated email addressA highly personalised concierge experience with enhanced service and priority assistanceComplimentary trouser hemming on qualifying suit purchasesExclusive access to curated limited-time releasesPoints, rewards, tier benefits, qualifying purchases, and redemption eligibility are subject to the Bond Club Terms & Conditions and may be updated from time to time.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. LuxxeCoast currently delivers to clients across 18 African countries and the United States, bringing a curated world of exceptional craftsmanship to their doorstep. The shipping fee may vary depending on your location and is estimated at checkout.

Question 4

Shipping Policy

Accepted Answer

Shipping PolicyLast Updated: 4 July 2026At LuxxeCoast, every order is prepared with the same care with which it was selected. From meticulous quality checks to thoughtful presentation and secure handling, each parcel begins its journey with the intention of arriving exactly as it should.Order ProcessingOrders are processed following successful payment confirmation.Each item undergoes a final quality review before dispatch to ensure it meets the standards our clients have come to expect. Processing times may vary during periods of exceptional demand, public holidays, or where additional verification is required.DispatchAll orders are carefully dispatched through our trusted logistics partners.Once your order has been shipped, you will receive a confirmation email together with tracking information, allowing you to follow its journey to your doorstep.DeliveryComplimentary doorstep delivery is available throughout Nigeria.Estimated delivery times are:Lagos: 7-9 business daysOther Nigerian states: Please allow an additional 3-5 business days.Delivery estimates are provided as a guide and may occasionally vary due to customs procedures, adverse weather, public holidays, or circumstances beyond our control.International DeliveryWe are pleased to deliver to selected international destinations.Delivery times and shipping availability vary by destination and will be confirmed during checkout or upon request. You may also view international shipping information here.Signature on DeliveryTo preserve the security and integrity of every shipment, a signature may be required upon delivery. Please ensure that either you or an authorised recipient is available to receive your parcel.Tracking Your OrderEvery shipment includes end-to-end tracking. Your tracking details/email will be sent as soon as your order has been dispatched. Delivery AddressKindly ensure that your delivery information is complete and accurate before placing your order. LuxxeCoast cannot accept responsibility for delays or additional costs arising from incomplete or incorrect delivery details.DelaysWhile we endeavour to meet every estimated delivery timeframe, occasional delays may occur due to customs inspections, carrier operations, adverse weather, or other unforeseen circumstances.Should your shipment require additional attention, our team will keep you informed and work diligently towards the earliest possible delivery.QuestionsShould you require assistance before or after dispatch, our Bond Team will be delighted to assist.Thank you for choosing LuxxeCoast. We appreciate the privilege of delivering exceptional craftsmanship to your doorstep.

Question 5

Privacy Policy

Accepted Answer

Last updated: July 4, 2026We respect your privacy and are committed to protecting your personal data.LuxxeCoast operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LuxxeCoast is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.Personal Information We Collect or ProcessWhen we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:Contact details including your name, address, billing address, shipping address, phone number, and email address.Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.Account information including your username, password, security questions, preferences and settings.Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.Personal Information SourcesWe may collect personal information from the following sources:Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;From our partners or other third parties.How We Use Your Personal InformationDepending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your access details with anyone else.Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.How We Disclose Personal InformationIn certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.With our affiliates or otherwise within our corporate group.In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.Relationship with ShopifyThe Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.Third Party Websites and LinksThe Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.Children's DataThe Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.Security and Retention of Your InformationWe implement appropriate technical and organisational measures to protect your personal information, including the use of Secure Sockets Layer (SSL) encryption to help safeguard data transmitted through our website. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security. We therefore recommend that you do not transmit sensitive or confidential information through unsecured communication channels.We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including maintaining your account, providing our Services, complying with applicable legal and regulatory obligations, resolving disputes, and enforcing our agreements and policies. Retention periods may vary depending on the nature of the information and the legal or operational requirements applicable to it.Your Privacy ChoicesDepending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.Right to Access / Know. You may have a right to request access to personal information that we hold about you.Right to Delete. You may have a right to request that we delete personal information we maintain about you.Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made. You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.ComplaintsIf you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.International TransfersAs part of fulfilling orders and providing our services, please note that we may transfer, store and process your personal information outside the country you live in.Where such transfers occur, we take appropriate measures to ensure your information receives an adequate level of protection consistent with applicable data protection laws.Changes to This Privacy PolicyWe may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.ContactShould you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +234(0)9155090019 or email us at operations@luxxecoast.com

Concierge Centre

Frequently Asked Questions

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